Booking and Cancellation conditions
Booking of services and products published on our website or tailor made upon clients’ requests will be processed in written through our email addresses or our website. For such bookings the client will receive electronic pro invoice for the prepayment. In order to avoid unnecessary charges clients should respect our cancellation terms.
All cancellations should be made in written to us on the following email address: firstname.lastname@example.org
Other means of cancellations will not be acknowledged. For bookings, where a flight ticket is included (irrespective of the tour’s location), the clients should pay the charges levied by the airline concerned. If a ground service or a tour provided is omitted by a client (e.g. transfer, tour etc.), this is considered “no-show” and no refund will be made. We will issue all required documents, verifying the cancellation details, which you can use to raise a claim through your insurance company.
All clients are required to pay a non-refundable deposit for their booking to be confirmed (150 Euro per person for multi-day tours/packages, or smaller amounts for other services like one-day tours, airport transfers, etc.). In any case the required deposit will be made clear on your invoice. If a reservation of flight ticket is needed we will ask the full amount of the ticket price to be paid as well at the time of the deposit payment. Full payment should be received not later than 30 days prior departure. If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking. If the services you have ordered amount to less than 100 Euros per person then the full amount may be required at the time of booking too (irrespective of the time left until your travel date). If full payment is not registered on time we will send you a written reminder and if no payment follows within 3 business days we reserve the right to cancel your reservation and keep the payments done so far as penalty. Payment deadlines are always mentioned in the invoices received by the clients and should be followed strictly. Bank charges should be covered by the clients.
At the moment we do not accept credit card payments for our services and products. The only way to make it is through our bank account:
First Investment Bank / 37, Dragan Tsankov Blvd., 1797 Sofia, Bulgaria
BIC / SWIFT: FINVBGSF
Sunrise Takeo Ltd.